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For patients

What is Medicany?


Medicany is a digital platform connecting patients to qualified healthcare facilities. Our mission is to assist patients from all around the world to find the most suitable doctors, clinics and hospitals. The user-friendly digital concierge provides you with detailed information and conditions on the medical services you look for, just in a few clicks. Our team is at your disposal in every phase of your treatment to keep the process perfectly safe and comfortable. We invite you to Medicany.com for an experience where customized healthcare travel meets a professional approach and human-centred hospitality.




How to choose a clinic for treatment abroad?


Medicany provides you with a filtering option according to your priorities. You can search a medical institution based on its location (certain country, region or city), remoteness from the airports, hospitalization terms, cost of the offer. Also waiting times, quality of service, your previous experiences and the opinions of other patients might be helpful in the process of deciding about the most appropriate facility for your needs.




Do I have to share my medical records with clinics?


If you make a pre-reservation to or ask for consultation from any specific clinic, you can share your medical records when requested. You can trust our privacy and personal data protection policies in ever phase of your consultation and treatment process.




Can I review or give feedback about clinics?


Of course, You can. During the process Medicany team will be supervising your treatment. After your experience is over, we will be looking forward to hear about your ideas, offers or requests.





Travel tips

Can I ask for help from Medicany about booking airline tickets and hotel arrangement?


Medicany team will be at your service in case you need assistance for a hotel reservation and booking airline tickets.




Do I need to apply for any visa for treatment abroad?


You may need a travel visa according to your resident country and nationality. Medicany team will be at your disposal if you need any assistance about visa procedures, priviliges and requirements.




Do I need any insurance for travelling and treatment?


There are insurance companies providing patients with an insurance for travelling abroad and operations, also against possible post-operation complications and unexpected contingencies. You should consider every possibility, thus having an insurance will be in your advantage in any unexpected outcomes.





Payment

To whom will I be making the payment for my treatment?


Medicany services are totally free for the patients. You only make patment directly to the clinic for your treatment or some specific consultation you require from the clinics.




Is there any charges if I ask for a distance consultation?


If you need any distance consultation, our services are provided free except for some specific inquiries. You may ask for further information from our support team.




Do I need to make any payment to use Medicany?


Medicany does not charge the patients for planning their treatment and for any further support request.




What if I refuse the offered plan for treatment after depositing advance payment?


The refund policy for advance payment may vary depending on the type of your treatment and on the healthcare facility. You may ask for further information from our support team.





Cancellation

What if I refuse the offered plan for treatment after depositing advance payment?


The refund policy for advance payment may vary depending on the type of your treatment and on the healthcare facility. You may ask for further information from our support team.




What if I decide to cancel or postpone my treatment plan?


If there arises any reason for you to cancel or postpone your treatment plan, there will be no charges if noticed before 7 (seven) days prior to the beginning of the program.





Visa tips

Do I need to apply for any visa for treatment abroad?


You may need a travel visa according to your resident country and nationality. Medicany team will be at your disposal if you need any assistance about visa procedures, priviliges and requirements.





Insurance

Do I need any insurance for travelling and treatment?


There are insurance companies providing patients with an insurance for travelling abroad and operations, also against possible post-operation complications and unexpected contingencies. You should consider every possibility, thus having an insurance will be in your advantage in any unexpected outcomes.